Customer Service Archives | The Bacon Podcast

Episode 624 – What Business Are You REALLY In? Are You Thankful?

Accountability, Business Trends, C-Suite Topics, Customer Service, Human Capital, Human To Human, Influencer Marketing, Podcast, Strategy, Value PropositionBy Brian Basilico November 23, 2020 Leave a comment

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In 1970, John Lennon released a son “Instant Karma”. In our ‘want it now’ world I am here to tell you that it’s not how this works. Sometimes, you can do all the right things but still, suffer. I have a friend (Alma Harrell) whom when you would ask how she was, always said, “Too…

Episode 613 – Best Of – Reputation, Reviews, Recommendations & Referrals with Mark S.A. Smith

Business Trends, Customer Service, Disruption, Expert Interview, Generating Leads, Influence, Podcast, Relationship Marketing, ReputationBy Brian Basilico October 15, 2020 Leave a comment

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Mark S. A. Smith designs and implements customer acquisition systems that find and recruit customers for disruptive products. He speaks at entrepreneurial events delivering pragmatic ideas to grow and succeed. He is an electrical engineer, media technologist, computer programmer, hardware salesman, a software marketer, and business owner who works with leaders who must develop the…

Episode 610 – How To Make Virtual One-On-Ones More Proactive & Productive

Accountability, Business To Business Marketing, Change Management, Client Expectations, Customer Relationship Manager, Customer Service, Human To Human, Know Your Audience, Podcast, Relationship MarketingBy Brian Basilico October 5, 2020 Leave a comment

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If we took a way-back machine to December 2019, you probably never would have guessed that you would be networking almost 100% online? Zoom has been a savior and a bain for many, but here we are living in a virtual networking world. One-on-ones are one of the best ways to grow your business, but…

Episode 608 – Finding The Influencers to Make Your Content Go Viral

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In his book, “The Tipping Point”, Malcolm Gladwell discusses how viruses spread. We are not only talking about the medical kind, but the ones that influence people and culture. Viruses usually start small and grow slowly, but there becomes a tipping point where it srats to gain momentum to the point where it’s hard to…

Episode 606 – The 4 People You Should Positively Be Marketing To

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Networking has changed and so have our businesses. If you are like me, we spend a lot of time on Zoom. I am here to tell you Zoom Fatigue is REAL! Meeting online increases our cognitive load because several of its features take up a lot of conscious capacity… and add caring for a puppy…

Episode 604 – Pull The Common Thread That Holds Us All Together

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Our last dog (Buddy Guy) never really would destroy his toys. Our new dog Layla is a completely different animal. She believes her purpose in live to find and spit the stuffing out of every toy you give her. She works the toy to find the string she can pull that will unlock the treasure…

Episode 602 – How New Customers Can Be Like Getting A New Puppy

Accountability, Business To Business Marketing, Change Management, Client Expectations, Customer Relationship Manager, Customer Service, Human To Human, Investing In Yourself, Know Your Audience, Managing Change, Podcast, Relationship MarketingBy Brian Basilico September 7, 2020 Leave a comment

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On a past podcast, I discussed the crazy idea we had of trying to adopt a dog and the lessons learned through the process. Well, a week ago we left downtown Chicago with a new 11-month-old puppy named Layla in the back of my SUV. We have adopted 5 rescue dogs over the last few…

Episode 600 – How And Why To Build A Golden Rolodex

Business To Business Marketing, Client Expectations, Customer Relationship Manager, Customer Service, Emotional Intelligence, Human To Human, Networking, Podcast, Relationship Marketing, Social NetworkingBy Brian Basilico August 31, 2020 Leave a comment

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Do you remember using a Rolodex? It was a device that was round or a slotted platform that contained index cards with sorted contact information in alphabetical tabs. We used to keep all our important business contacts on those for quick access. Although you may not have one of those on your desk anymore like…

Episode 598 – Lessons Need To Be Learned But Are Wasted Without Action

Community, Customer Service, Disruption, Engagement, Human To Human, Navigation, Online Communities, Podcast, QuestionsBy Brian Basilico August 24, 2020 Leave a comment

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Every marketing communications should have a common goal: to create a human-to-human conversation. It could happen online, on the phone, or in person, but that should be the purpose. Sometimes we make that process to complex upfront. Have your methods and systems changed with the changes in the ways we are doing business today? You…

Episode 566 – Need More Business? How To Listen For Questions And Communicate Answers

Accountability, Authority Marketing, Content Marketing, Customer Service, Influencer Marketing, Know Your Audience, Podcast, Productivity, Questions, Relationship Marketing, Strategy, Thought LeadershipBy Brian Basilico April 27, 2020 Leave a comment

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If you have listened to this podcast for a while you probably know that I love golf. The good news in Illinois is that they are opening up golf courses soon, but there are still a lot of questions that have to be answered about how?. During the course of any given week, people ask…

Category Archives: Customer Service