I help companies understand the art-of-the-possible to sell more products and services, to more customers, more often, and with greater profitability. I do this by leveraging digital, big data and analytics to create future-proofed experiences and offers that integrate the business and IT. My passion is to build the compelling brands, offers and integrated operating models including digital cores that deliver more human-centric, engaging and efficient customer and employee experiences.
I’ve worked with global leadership teams as an operating line executive and as a strategy consultant.
I have led teams that have implemented global digital transformations, developed a new first-in-kind 800-store retail chain in the UK called Sainsbury's Local, created the strategy for UBS to become the number one wealth management brand in the world, and identified new product opportunities in apparel and beverages. I also have made plenty of mistakes: my goal is for others to benefit from the lessons I have learned.
My career also includes creating and sharing thought-leadership in numerous publications (e.g., Harvard Business Review, New York Times, Forbes, Fast Company, Property 360, Pharma Executive, AdAge) and global conferences (e.g., keynote speaker at IBM Think, Nielsen Consumer360, The Economist Marketing Summit, World Bank IFC Leadership Summits, corporate meetings).
In 360 feedback co-workers consistently note my bold thinking, exceptional teamwork, deep commitment to coaching and mentoring, extensive business knowledge, and energetic leadership.
I have an MBA from Harvard.