Episode 388 – How To Effectively Deal With Difficult Clients?

Client Expectations, Customer Service, Entrepreneurship, Know Your Audience, Managing Change, Podcast, Project Management, ReputationLeave a comment

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Have you ever had a client or project that just did not go as planned? Business is filled with learning lessons and If it was easy, that client may not have chosen you! You possess a level of expertise, knowledge and an ability to solve client problems. Sometimes what starts out as an outstanding and amicable relationship can take a turn for the worse and head south!

Sometimes it can be your fault, while other times it is the clients, but it’s usually not that cut and dry. Often it’s a combination of all of the above. So what can you do to get the project back on track?

Episode 371 – High Consideration vs Low Consideration Sales with Mark S. A. Smith

Client Expectations, Disruption, Expert Interview, Know Your Audience, Podcast, Project Management, Sales, Sales FunnelsLeave a comment

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Mark S A Smith: Working in the world of technology since 1982, Mark uses systems thinking to help organizations successfully bring new, disruptive technology to market by orchestrating compelling, strategic conversations with executives.

Mark’s authored many books including include his latest Pivot to Profit from IT Disruption, Security in the Boardroom, Linux in the Boardroom, Guerrilla Negotiating, Guerrilla TeleSelling, & Guerrilla Trade Show Selling. Forthcoming: Selling Disruption & Executive Strategy Skills.

Mark is an electrical engineer, media technologist, computer programmer, hardware salesman, software marketer, business owner, executive coach, author, professional speaker, video producer, podcaster, blogger, musician, and father of five Millennial children who do not live at home.

Episode 356 – Accountability… Your Success Hangs In The Balance!

Accountability, Coaching, Course Creation, Internet Marketing, Podcast, Productivity, Project Management, Speaking, Success, Time ManagementLeave a comment

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There is a secret sauce that separates successful people in business from the just getting by crowd. It’s accountability. It’s defined as “The quality or state of being accountable. Especially as an obligation or willingness to accept responsibility or to account for one’s actions.”

There are three things that help in this:

Being Organized
Tasks Prioritized
Accountability person or groups
Sometimes, you have to pay for accountability, but sometimes you can achieve it for free. It does require the process of having a person or partner keeping you accountable. This could include:

A Coach
A Mastermind
An Accountability Partner
In this episode, we will discuss how accountability plays into your business success!

Episode 345 – Making The Most Of Evernote with CMO Andrew ‘Malc’ Malcolm

Business Tools, Expert Interview, Podcast, Productivity, Project Management, Software1 Comment

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Over a decade leading global SaaS businesses, Andrew has tried just about everything to generate growth with marketing. Some of which has work; most of which hasn’t. But through identifying new products, pivoting to adjacent markets, changing monetization models, spending big on above the line marketing, doubling down on search engine marketing and more, Andrew has developed a repeatable approach to marketing that he calls “creatively analytic.”

As CMO of Evernote, Andrew has created an organization using this approach that delivers just the right message at just the right time through owned and earned media. Since joining Evernote, he’s driven the company past 200M registered users, more than 5B notes and double paying users; all leading to cash flow positive.

Episode 316 – Do You Know How To Manage Project Scope And Client Expectations?

Client Expectations, Podcast, Project ManagementLeave a comment

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Do you actively manage projects, or do they manage you? If it seems too easy it might just have hidden complexities. What your client considers a complete project may be very different than what you are proposing. The trick here is for you to make sure that your projects, deliverables, and outcomes are aligned with…