Episode 327 – A Deep Dive Into Acuity Scheduling with Founder Gavin Zuchlinski

Customer Service, Expert Interview, Marketing Automation, Podcast, Software, Time Management, Tools1 Comment

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Gavin Zuchlinski is the founder of Acuity Scheduling, the slickest way for businesses to automate and manage their appointments online, allowing clients to schedule themselves. Gavin is a self-professed tech geek and espresso maniac (a word he does not use lightly) who wholeheartedly believes in that business should be fun.

Acuity Scheduling supports over 50,000 businesses of all sizes, from people working for themselves to major corporations with thousands of employees. Their Customer Support is unmatched in this industry as they focus on easy & pain-free scheduling with one on one support as they help their client’s businesses grow and thrive.

Episode 314 – Giving Thanks & These Are A Few Of My Favorite Things

Affiliate Marketing, Business Tools, Customer Service, Email Marketing, Google, Marketing Automation, Podcast, Productivity, Time Management, WebsitesLeave a comment

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This week is Thanksgiving in America. I don’t know about you, but I am thankful for just waking up in the morning. I am also thankful for my wife, dog, house, and running my own company. I* truly get to (for the most part) control my own destiny. I am also thankful for some of the…

Episode 296 – How To Talk With Your Customers… Not At Them!

Content Marketing, Customer Service, Generating Leads, LinkedIn, Niche Marketing, Podcast, Sales, TestimonialsLeave a comment

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There are only 3 ways to increase business income: get your current customers to buy more, raise your prices, or get more customers. Today we will focus on getting new customers by getting to know your current customers better. There are 5 things that you can to make this happen… Get To Know Them Better…

Episode 284 – What Business Are You Really In? This May Surprise You?

Branding, Content Marketing, Customer Service, Education, Mindset, Podcast, Relationship Marketing, Sales, SuccessLeave a comment

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I have to assume you are in some kind of business and you know what services you provide. Then I want to help you think a little differently. No matter what business you are in I believe that you are in more than just your business, but five other businesses as well. Business is made…

Episode 255 – Reputation, Reviews, Recommendations & Referrals with Mark S.A. Smith

Business Trends, Customer Service, Disruption, Expert Interview, Generating Leads, Influence, Podcast, Relationship Marketing, ReputationLeave a comment

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Mark S. A. Smith designs and implements customer acquisition systems that find and recruit customers for disruptive products. He speaks at entrepreneurial events delivering pragmatic ideas to grow and succeed. He is an electrical engineer, media technologist, computer programmer, hardware salesman, a software marketer, and business owner who works with leaders who must develop the…

Episode 252 – How Authenticity, Integrity, and Clarity is Great For Business!

Coaching, Customer Service, Influence, Masterminds, Podcast, ReputationLeave a comment

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Running a business is tough. Besides all the day to day work, there is proposals, customer service and more. Running a purpose driven business is even tougher. It takes a special kind of person to balance servant leadership with making a profit. A philanthropist without money is just an activist. Over the course of the last…

Episode 250 – What’s Love Got To Do With Business? Everything!

Business Trends, Coaching, Content Marketing, Customer Service, Influence, Mindset, Podcast, Productivity, Relationship Marketing, Reputation, SalesLeave a comment

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Do you love what you do?  Confucius said, “Choose a job you love, and you will never have to work a day in your life.” I am here to tell you how true that is. I love what I do but not every aspect of it. Do you love your customers? We all tend to work harder for people we…

Episode 249 – How To Deliver Great Customer Service with Randi Busse

Coaching, Customer Service, Expert Interview, Podcast, Reputation, SalesLeave a comment

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Randi Busse is a Customer Service Speaker, Trainer and Author of “Turning Rants Into Raves: Turn Your Customers On Before They Turn On YOU!” Randi integrates Rant and Rave, the book’s two fictitious employees who depict the best and worst in caring for customers, into her dynamic presentations. The iconic images of Rant the renter-type…